If you want a concise answer: Yes — Teds Locksmith Service explicitly offers workmanship warranties on lock changes and residential locksmith services in Matthews (Mathews) NC, and they back installations and repairs with clear warranty promises and BBB-accredited service assurances.
This post examines exactly what warranty protection Teds Locksmith Service provides for lock changes in the Matthews, NC area, explains scope and typical durations, shows real examples and credentials pulled from Teds Locksmith Service’s Matthews lock change service page, provides practical guidance for homeowners and businesses in neighborhoods like Kensington and near local landmarks such as Squirrel Lake, and answers the most common warranty questions in a detailed FAQ section. The goal is to give you an authoritative, transparent resource so you can hire Teds with confidence and know what to expect if you need a warranty claim.
Why this matters: warranties, workmanship, and your security
Lock changes are one of the most common interventions after moving, break-ins, or when upgrading to higher-security hardware. A warranty matters because it converts a one-off service into a trustworthy long-term investment: if a new lock fails because of installation error or defective workmanship, you should not be the one left paying for repeat service. That’s why understanding the warranty terms before hiring any locksmith is essential — and why many Mathews residents ask the exact question this article answers.
What Teds Locksmith Service states about warranties on their Matthews lock change page
Teds Locksmith Service’s Matthews-focused lock change and residential locksmith service pages and company descriptions make several warranty-related commitments you should know about:
- Workmanship warranty on residential services: Teds clearly states they provide a comprehensive workmanship warranty on residential locksmith services in Matthews, NC, covering installations, repairs, and key cutting services.
- Typical warranty duration range: The site notes typical workmanship warranty coverage of roughly one to two years on many installs and repairs, depending on the job scope and hardware used.
- BBB accreditation and satisfaction commitments: Teds presents itself as a BBB-accredited, family-run business that pairs transparent pricing with workmanship warranties and emphasizes customer satisfaction.
- Warranty applies to installations and repairs: The company language indicates warranties cover both new lock installations and repair work performed by their licensed technicians.
- On-site capability and inventory: Because technicians carry extensive inventories and complete many jobs in one visit, many warranty issues can be resolved quickly without multiple trips.
These explicit points are presented on the Teds Locksmith Service Matthews pages and related blog posts focused on residential lock changes and upgrades, establishing that warranties are central to their service promise.
How Teds frames warranty coverage — practical takeaways
From the site material, you can extract the practical details homeowners and property managers should expect:
- What the workmanship warranty covers: Defects due to installation errors, faulty workmanship, or failures of parts properly installed by Teds technicians. This typically includes locks, deadbolts, key cutting and installations performed during the service visit.
- What is usually excluded: Damage from subsequent physical abuse, vandalism, attempts by third parties to modify or rekey the lock after service, normal wear and tear, or failures of parts supplied by the customer (unless specifically agreed otherwise).
- Duration: Many residential installs are described as backed by a 1–2 year workmanship warranty; the exact term may be stated on the job estimate or invoice so customers should request it explicitly at booking.
- Claim process: Because Teds technicians come fully stocked, the most common warranty issues are corrected rapidly on-site; paperwork and transparent terms are provided up front, given the company’s emphasis on clear pricing and BBB accreditation.
Real-world examples and service context from the Matthews page
Teds’ Matthews pages emphasize real service scenarios that illustrate how warranties work in practice:
- When a family near local schools or neighborhoods (for example, homeowners near Kensington or close to Squirrel Lake) needs an immediate lock replacement after moving or an incident, Teds’ technicians typically complete installations in one visit and provide the workmanship warranty on that installation.
- Clients who required upgrades following an attempted break-in or who needed high-security swapouts were offered immediate replacements and warranty coverage, reducing downtime and giving homeowners confidence that the new hardware and installation were covered for a specified period.
- For older homes with vintage or worn hardware — a common situation in parts of Matthews — Teds documents experience repairing and replacing locks while honoring warranties on the workmanship of those repairs and retrofits.
These scenarios indicate Teds not only commits to warranties in writing but also operationally supports warranty enforcement through stocked mobile units and experienced technicians.
Credentials, credibility, and EEAT signals from the Matthews service pages
To evaluate EEAT (Experience, Expertise, Authoritativeness, Trustworthiness), we will extract the specific signals Teds provides on their Matthews pages and related company profiles:
- Experience: The site repeatedly cites over 15 years of local locksmith service in Matthews, with hands-on experience across residential and commercial projects. That tenure supports the claim of deep local experience handling common Matthews scenarios such as old-home locks, sliding doors, and rekeys after moving.
- Expertise and licensing: The Matthews pages describe licensed technicians with professional tools and ongoing training to handle modern transponder keys, high-security cylinders, and traditional mechanical locks, showing technical competence across legacy and electronic systems.
- Authoritativeness: BBB accreditation is explicitly noted on company pages, and press coverage cites the business by name and contact information, reinforcing local authority and visibility in community listings.
- Trustworthiness: Transparent pricing, clear ETAs, upfront warranty explanations, and family-run business language are used to build trust. Teds emphasizes satisfaction pledges and prompt on-site resolutions.
These EEAT elements are important because they let you verify the company’s commitments (warranty, response time, experience) before you hire them.
How warranty claims typically proceed with Teds Locksmith Service
Based on the Matthews service descriptions and their operating model, here’s the typical workflow you can expect when a warranty issue arises:
- Initial contact: You call or submit a request and describe the issue. Teds provides an ETA and initial troubleshooting guidance.
- Verification: A licensed technician inspects the failed lock or problem area to determine if the issue falls under workmanship warranty (installation defect, improper function due to installation, or part failure from the installed hardware).
- Resolution: If covered, the technician makes the repair or replacement on-site using their stocked inventory whenever possible, minimizing downtime and additional charges.
- Paperwork and recordkeeping: Documentation of the original job, warranty terms, and corrective action is recorded; given the company’s emphasis on transparency, you should receive clear documentation of the work done and warranty resolution.
This practical process is consistent with Teds’ Matthews messaging about prompt on-site solutions and warranty-backed workmanship.
What homeowners in Matthews should confirm before hiring (practical checklist)
To ensure warranty protection and avoid surprises, confirm the following when you schedule a lock change with Teds (or any locksmith):
- Ask for the exact warranty duration and whether it is for workmanship only or also covers parts.
- Request a written warranty statement included with the estimate or invoice that specifies what is covered and excluded.
- Confirm whether parts installed are manufacturer-warranted separately and whether that affects the Teds workmanship warranty.
- Ask whether on-site corrective service is free under the warranty or if there are any call-out fees for warranty visits.
- Save your invoice, service order number, technician name, and any serial numbers for hardware installed — these speed up warranty processing.
- Ask how warranty claims are handled if you move within the warranty period or sell the property.
Because Teds’ Matthews pages emphasize transparency and BBB accreditation, they are likely to provide this information on request; don’t accept vague verbal assurances without documentation.
Local context for Mathews/Mathews NC — neighborhoods and landmarks that matter
To anchor this guidance locally and establish geographical relevance, here are verifiable Matthews-area places and neighborhood references that often appear in service descriptions and that help contextualize response times and local service patterns:
- Kensington — a residential neighborhood where rekeys and lock changes after moving are common.
- Squirrel Lake — a local recreational landmark mentioned in company blog content as part of neighborhood references that affect response patterns.
- Historic depots and older homes — Matthews has older residential stock; Teds cites experience working on vintage hardware and preserving historical integrity when replacing or repairing locks.
- Major corridors and intersections — service times vary based on proximity to major routes serving Matthews; Teds advertises transparent ETAs that account for local traffic.
- Nearby schools and community centers — families often need fast service outside school hours; Teds emphasizes quick, one-visit resolutions that minimize disruption.
Using local context like this helps customers understand likely response windows and the typical service scenarios Teds encounters throughout Matthews.
Pricing, parts, and warranty interplay
Teds’ Matthews materials emphasize transparent pricing, which intersects with warranty coverage in several ways:
- Transparent estimate: The company states it provides clear quotes up front; warranty terms are typically included with the invoice so you can see whether parts and labor are both covered or whether only workmanship is guaranteed.
- Parts choices: Warranty length or coverage may vary depending on whether you choose standard consumer-grade hardware versus higher-end, manufacturer-backed high-security locks; ask whether extended warranties are available for premium hardware.
- Maintenance plans: The Matthews pages mention maintenance services — periodic lubrication and adjustment — which help prevent failures. Regular maintenance may be a stipulation for keeping some warranties valid, so clarify any maintenance requirements for long-term coverage.
Case studies and examples demonstrating warranty use (operational evidence)
Teds’ Matthews content includes situational descriptions that act like mini case studies showing warranty outcomes:
- After an urgent high-security swap performed near a local intersection, homeowners reported rapid follow-up service when a minor alignment issue surfaced; Teds returned with no extra charges under the workmanship warranty.
- For older properties with worn mortise locks, Teds performed repairs and replacements while honoring workmanship guarantees on the repair labor; in these cases technicians documented pre-existing material degradation, explaining which issues were covered and which were due to age.
- Following emergency lockouts and replacement services, customers were provided warranty paperwork and satisfaction pledges; most smaller corrective matters were resolved on a single follow-up visit because technicians carry robust inventories.
These practical examples demonstrate how warranty coverage is used operationally and highlight the importance of detailed documentation at time of service.
How Teds’ BBB accreditation supports warranty trust
BBB accreditation is an important local trust signal that the Matthews pages highlight. Accreditation typically indicates the business meets BBB standards including transparent advertising, honest business practices, and responsiveness to customer disputes. For warranties, this matters because a BBB-accredited company is more likely to maintain documented warranty policies and to respond professionally to claims.
What to do if you need to file a warranty claim with Teds Locksmith Service
Follow this step-by-step approach to streamline a warranty claim based on the company’s Matthews service model:
- Locate your original invoice, service order number, and any written warranty statement provided at the time of service.
- Contact Teds through the Matthews service contact channels and describe the issue in detail, including the service date and technician name if available.
- Request an ETA for inspection and clarify whether the visit will be covered under the original warranty (many warranty visits are handled on-site without extra charge, according to Teds’ operational emphasis).
- Keep detailed photos or short video clips of the issue, which help technicians diagnose whether the problem is workmanship-related.
- If you are unsatisfied with the outcome, the BBB accreditation provides an independent avenue for dispute mediation.
Specific warranty language you should request before service
To avoid ambiguity, ask for this exact written language in the estimate or invoice prior to any lock change:
- “This workmanship warranty covers labor and installation performed by Teds Locksmith Service on the date of service for a period of X months/years, protecting against failure due to installation error or defective workmanship. Parts may be covered separately by manufacturer warranties as specified.”
- “Exclusions include damage from physical abuse, vandalism, normal wear and tear, or unauthorized modifications by third parties.”
- “Warranty repairs will be performed by Teds Locksmith Service upon verification and are subject to inspection; travel or call-out fees for warranty visits are waived/charged as specified.”
Having language like this in writing reduces disagreement and speeds claims resolutions.
Why a workmanship warranty is often more important than a parts-only warranty
Parts warranties protect defects in the lock hardware itself, but workmanship warranties protect the way those parts were installed. An otherwise good lock can function poorly if improperly installed (misaligned strike plates, incorrect drive screws, poor cylinder seating, incorrect backset, etc.). Because Teds emphasizes a workmanship warranty on residential services, you gain direct protection against installation-related failures that often cause the most post-installation service calls.
Comparing warranty expectations across common lock change scenarios
Here are practical warranty expectations by scenario so you know what to ask for during booking:
- Standard deadbolt replacement: Expect a 1–2 year workmanship warranty on installation and normal coverage for the new hardware as per the manufacturer if included.
- High-security cylinder or electronic lock installs: Warranties vary with the hardware brand. Ask whether Teds’ workmanship warranty covers electronic programming and whether the hardware’s manufacturer warranty is provided.
- Rekeying after moving: Workmanship warranty typically covers the rekeying process for a set period and ensures keys function correctly; it does not cover keys lost afterward.
- Repairs on vintage mortise locks: Workmanship warranty covers the repair labor; parts may or may not have separate coverage depending on whether new parts were installed.
How Teds communicates warranty and service information — transparency practices
Teds’ Matthews service pages and related blog content emphasize transparent pricing, clear ETAs, and written warranties appearing on invoices — all practices that support a trustworthy warranty process. The site also highlights stocked mobile units and experienced technicians to enable fast warranty resolutions. These transparent practices are useful verification points when assessing any local locksmith’s warranty reliability.
Practical tips for maximizing warranty protection
- Keep the invoice and any manufacturer documentation in a safe place and photograph them in case the originals are lost.
- Schedule recommended maintenance if the warranty specifies it; periodic lubrication and inspection extend functional life and keep warranties valid where required.
- Don’t attempt DIY fixes or hire a third party to alter the installation; this can void workmanship warranties.
- If you plan to sell your home within the warranty period, ask whether the warranty is transferable to the new owner.
Internal links to improve navigation and authority
For readers who want to review the source service details and related Matthews pages directly, visit the Teds Locksmith Service Matthews lock change and residential services pages using these internal navigational anchors during your browsing:
Also consider reviewing the company root site for broader service context and contact details:
Sample conversation when booking to lock in warranty coverage
When you call or book online, use this script to get everything in writing:
“Hello — I need a lock change at my home in Matthews (near Kensington/Squirrel Lake). Can you confirm the workmanship warranty length for the installation, whether the warranty covers parts and labor, and whether I will receive written warranty terms on the invoice? Also, will any maintenance actions be required to keep the warranty valid?”
This ensures the technician or scheduler gives explicit warranty terms before work begins.
Important legal and practical considerations
Workmanship warranties are a contractual promise between you and the locksmith company. Read the invoice and job estimate carefully to identify any limitations or exclusions. If a dispute arises, documentation provided at the time of service and Teds’ BBB accreditation provide channels for resolution. Keep in mind that some manufacturer warranties require registration of the product with the manufacturer; Teds can often help with that process if needed.
Quick checklist: what to confirm before the technician leaves
- Confirm the exact warranty period and what it covers (labor only vs. labor + parts).
- Receive a printed or emailed invoice that includes the warranty language.
- Get the technician’s name and a job or ticket number for future reference.
- Ask whether the company waives call-out fees for warranty returns.
- Request maintenance recommendations to protect the warranty.
Summary of the core answer
Teds Locksmith Service does offer workmanship warranties for lock changes and residential locksmith services in Matthews, NC, with typical coverage commonly stated as 1–2 years on installations and repairs. Their Matthews pages highlight BBB accreditation, transparent pricing, stocked mobile units, and an operational model designed to rapidly address warranty issues on-site. To make the warranty meaningful, request written warranty terms at the time of booking, preserve your invoice, and follow maintenance guidelines where applicable.
Frequently Asked Questions
Does Teds Locksmith Service offer a warranty on lock changes in Matthews, NC?
Yes, Teds Locksmith Service offers a workmanship warranty on residential lock changes and related locksmith services in the Matthews, NC area. Their Matthews service pages state they provide comprehensive workmanship warranties covering installations, repairs, and key cutting services; typical warranty durations are commonly in the one- to two-year range, though the exact term is provided on the estimate or invoice. The warranty generally protects against failures due to improper installation or defective workmanship, while parts may be covered separately by manufacturer warranties. Clients are encouraged to request written warranty language on the invoice to confirm the coverage and any exclusions, and to keep documentation for future claims. For faster resolution, Teds’ technicians carry a broad inventory to typically address warranty issues on-site.
What exactly does the workmanship warranty from Teds cover after a lock change?
Teds’ workmanship warranty typically covers defects or failures that arise from the installation or repair work performed by their technicians. This means if a newly installed deadbolt, cylinder, or lockset malfunctions because it was improperly installed — misalignment, incorrect fitting, or related installation errors — Teds will return to correct the issue under their warranty terms. The warranty is framed as protecting the labor and installation performed, while parts may also have separate manufacturer warranties. Exclusions commonly include damage from physical abuse, vandalism, normal wear and tear, or modifications by third parties. The Matthews pages emphasize transparent terms and paperwork, so you should receive the exact warranty language on your estimate or invoice and be advised whether any travel or call-out fees apply to warranty follow-up visits.
How long is the warranty on lock changes from Teds Locksmith Service in Matthews?
The Matthews service content indicates that Teds typically provides workmanship warranty coverage commonly ranging from one to two years on installations and repairs. The specific duration depends on the scope of work and the hardware installed, and the exact warranty length is included on the written estimate or invoice provided at the time of service. For premium or manufacturer-backed hardware, longer manufacturer warranties may apply to parts in addition to the Teds workmanship warranty. Always request the precise warranty duration in writing before work begins to avoid misunderstandings.
Are parts included in Teds’ warranty, or does it only cover labor?
Teds’ workmanship warranty primarily covers labor and installation performed by their technicians, according to their Matthews service information; parts may be covered separately under the manufacturer’s warranty. The Matthews pages emphasize transparent pricing and paperwork, so your estimate or invoice should state whether the specific job includes parts coverage under Teds’ warranty or whether the hardware carries a separate manufacturer guarantee. If parts are included, that will be explicitly noted on your documentation; if not, Teds will typically outline the manufacturer warranty terms and registration requirements for replacement parts when applicable.
What should I keep to make a warranty claim with Teds Locksmith Service?
To file a warranty claim smoothly, keep your printed or emailed invoice, the job or ticket number, the technician’s name, and any written warranty language provided at time of service. Photographic evidence or short video clips of the problem can help technicians diagnose whether the issue falls under workmanship warranty. If new hardware was installed, retain any manufacturer documentation and serial numbers in case part-specific warranties are relevant. The Matthews pages stress transparent documentation and BBB accreditation, so Teds typically records the job details that support clear warranty processing; saving your paperwork ensures faster service and helps in case of disputes.
Will Teds charge a call-out fee for a warranty repair visit in Matthews?
The Matthews service descriptions emphasize that Teds aims to resolve warranty issues quickly and often on a follow-up visit using stocked inventory. Whether a call-out fee is charged for warranty visits should be confirmed at booking and shown in the written warranty language on your invoice. Many workmanship warranties from local locksmiths waive additional travel or call-out fees for bona fide warranty repairs; however, you should explicitly ask the scheduler or technician whether the company will waive those charges for warranty work and have that confirmation recorded in writing to avoid surprises.
Can warranty coverage be transferred if I sell my house during the warranty period?
Warranty transferability depends on the specific terms included in Teds’ workmanship warranty or the manufacturer’s part warranty. The Matthews materials recommend asking whether the workmanship warranty is transferable to a new property owner if you plan to sell the home during the warranty period. If a transfer is important, request the company to state the transfer terms on the invoice or warranty paperwork; manufacturer warranties for certain lock brands may also include transfer provisions or require registration to be valid. Confirming transferability in writing protects both sellers and buyers in property transactions.
What if a lock installed by Teds fails after a storm or attempted break-in — is that covered by the warranty?
Workmanship warranties generally cover failures due to installation defects, not damage caused by external events such as storms, attempted break-ins, or vandalism. If your lock fails because of forced entry or physical damage, that is typically excluded from a workmanship warranty and may require a separate service call and charge. The Matthews pages stress transparent exclusions on warranty terms, so request the written exclusions on the invoice; in cases of emergency or security breaches, Teds’ Matthews technicians are often able to provide immediate emergency replacement services even if such events fall outside warranty coverage.
How quickly will Teds respond to a warranty claim in Matthews?
Teds emphasizes prompt response and transparent ETAs on their Matthews pages, and because technicians carry full inventories, many warranty issues are resolved quickly on-site. While exact response times depend on local demand and your location in Matthews, Teds advertises rapid turnaround and same-day or quick follow-up visits for covered warranty repairs in the Matthews area. To speed service, have your invoice and job ticket information ready when you call and describe the issue in detail; photographic evidence can also help the technician prepare the correct parts before arrival.
Does Teds require regular maintenance to keep the warranty valid for locks installed in Matthews?
Some workmanship and manufacturer warranties include maintenance stipulations. The Matthews pages promote regular maintenance services (lubrication, inspection, adjustments) to keep locks functioning optimally; if the warranty requires periodic maintenance to remain valid, that requirement should be documented on the invoice. Ask the technician whether recommended maintenance is a condition of the workmanship warranty and how often the service should be performed. Scheduling routine maintenance with Teds can both prolong lock life and ensure warranty compliance where required.
Conclusion and next steps
Teds Locksmith Service does offer workmanship warranties for lock changes and residential locksmith services in Matthews, NC; their Matthews pages emphasize 1–2 year workmanship coverage for many installations and repairs, BBB accreditation, transparent pricing, and stocked mobile units that enable fast warranty resolutions. To ensure you receive the full benefits, request explicit written warranty terms on the estimate or invoice, keep all documentation, and ask about parts coverage versus workmanship-only coverage. If you’re in Matthews and need a lock change — whether near Kensington, Squirrel Lake, or an older historic home — call Teds, request the written warranty language, and keep the paperwork safe so any warranted follow-up can be handled quickly.
For direct assurance and to review service details, visit the Matthews lock change page and the company homepage to gather the exact written terms and contact details before you schedule service.
